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Activate your license

In order to activate your license, you will need to access the link to the License Admin Page which is contained in the email sent to you with your invoice following your purchase.

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The License Admin Page is compatible with the following web browsers: Firefox, Chrome or Edge.
Using Safari will not work.

Clicking on this link should land you on the License Overview webpage, listing all of the available licenses on the License Admin Page. In order to activate a license, simply select the license you wish to activate and click on the "Activate Selected Licenses" button. Don’t refresh the webpage while the license is being activated.

  • If a studio is lending you a license, please make sure to select only one license during this procedure.
  • If you're managing licenses owned by a school, click on the checkbox located next to the "Name" field to select all licenses and activate them on your server.

Once this process is done, your license is activated! You can now start TVPaint Animation and animate :)

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You will have the possibility to move your license to another computer, should you want to use TVPaint on another machine. You can learn more about this procedure on by reading the Rehost your license section of the user manual.

Activation issues​

If CodeMeter is correctly installed and this is the first time you activate a license on your computer, a CmContainer will be automatically created (as indicated by the Get CmContainer automatically sentence in the Select CmContainer field). A CmContainer is simply an identifier for a computer you have activated a license on.

Should the Select CmContainer field display something else, please try the following:

  • Make sure CodeMeter is installed and is running on your computer
  • Make sure you are not using Safari when trying to activate your license
  • Restart your computer
  • Open your web browser and clear its cache
  • Go to your License Admin Page and see if the « Get CmContainer automatically » sentence finally appears. If it doesn’t, try using a different web browser after having restarted your computer.

If you are still encountering issues with the activation process, please contact us by using our website's contact form and we will help you a soon as possible.

Additional information​

  • Please keep in mind that CodeMeter must be installed and running on the machine you are trying to activate a license on. It is automatically installed with TVPaint but can be accidentally removed or damaged if you are using programs such as CleanMyMac.

  • In case you need to share your License Admin Page link, please right click on the link contained in the email you have received following your purchase and select the Copy link address option. The License Admin Page link shown in your web browser’s address bar is shortened and can’t be used to access it.

  • Note that the license and CmContainer cannot be copied like normal files, so your license won't be usable from a cloned hard drive (so you will have to rehost your license to reactivate it on your new system).

  • If you plan to format your computer or restore your system to a previous state, it recommended to rehost your license from it first, as it can be lost if important changes are made to the file system. If you have forgotten to rehost your license beforehand, you will still be able to force its deactivation by logging to the rehost page with admin rights.